Help

Frequently Asked Questions

Orders

Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.

Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.

Shipping & Returns

Orders placed on this shop can be sent to Europe and North America. For shipping to other countries, please contact us.

Delivery is free in US for purchases over $70. Otherwise, delivery is $8.

The dispatch takes place via the parcel service GLS. We offer delivery to your home address.

You can return your product up to 14 days after receiving your order. Please make sure that the products are not worn, washed or damaged.

Refunds are processed the same way as purchases. For foreign customers, returns are the customer's expense. In US, returns are free for customers.

Account

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

Payment

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.

The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the stripe company.

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Free shipping

Free worldwide shipping and returns - customs and duties taxes included